Shipping
All orders are processed within 1–3 business days, excluding weekends and public holidays.
Shipping labels and delivery services are arranged through Pirate Ship using available carriers such as USPS or UPS. Shipping costs and estimated delivery times are calculated at checkout based on the customer’s location and selected shipping method.
Once an order has been shipped, customers will receive tracking information by email. Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, holidays, or other circumstances outside our control.
We are not responsible for packages marked as delivered by the carrier. If your package is lost, delayed, or damaged during transit, please contact us so we can assist you with the carrier claim process.
Payments
All purchases are securely processed through Square. We do not directly store customers’ complete payment-card information.
Returns
We accept return requests within 3 calendar days of delivery.
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
- The return request must be submitted within three days of the carrier-confirmed delivery date.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.
Please contact us at info@yourdomain.com before returning an item. Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Final-sale or clearance items
- Used, worn, or damaged products
- Gift cards
- Items returned after the three-day return period
Damaged or Incorrect Orders
Please inspect your order immediately after delivery. If you receive a damaged, defective, or incorrect item, contact us within 3 calendar days and include your order number and clear photographs of the item and packaging.
Refunds
Once the returned item has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method through Square.
Please allow several business days for the refund to appear in your account, depending on your bank or card provider.
Contact Us
For questions about shipping, returns, or refunds, please contact!